Business Details
50+ Years
experience
Your Trusted Dry Cleaning & Laundry Experts in Tonawanda, NY
Founded in 1929 by Charles Lee, North East Cleaners has evolved from a single laundry in Rochester, NY, to a trusted regional leader in dry cleaning and laundry services. After a fire in 1973, the company reestablished itself in Tonawanda under Charles Lee Jr. and Wilson Kibler, who relocated operations to 99 Niagara Street in 1971. The business expanded significantly in 1979 when Tom, Terry, and Mike Lee acquired it, growing from 15 to over 50 employees through strategic acquisitions and operational improvements. Today, the company operates eight locations across Western New York, offering dry cleaning, laundry, alterations, linen rental, and specialized services for delicate fabrics and garments.Committed to quality and customer convenience, the business provides free pick-up and delivery, same-day service, and online bill payment while maintaining a focus on personalized service and community engagement. With over nine decades of experience, the Lees continue to prioritize innovation, reliability, and ethical business practices, ensuring the company remains a family-owned pillar of the region.
Services
Dry Cleaning
Laundry Services
Alterations
Linen Rental
Draperies
Free Pick-Up/Delivery
Same-Day Service
Suede & Leather Care
Wedding Gowns
Area Rugs
Details
- Year established: 1929
Highlights and features
- We offer over 90 years of combined dry cleaning expertise and local market knowledge.
- Our free pick-up and delivery service covers Buffalo and surrounding areas two days weekly.
- Eight convenient locations ensure accessibility for residential and commercial clients.
- Specialized care for delicate fabrics, leathers, and wedding gowns by experienced technicians.
- Transparent pricing with detailed quotes available for complex cleaning or alteration needs.
Services
Dry Cleaning
Professional dry cleaning for suits, dresses, coats, and specialty fabrics. Our technicians use advanced solvents and techniques to preserve fabric integrity while removing stains. Ideal for delicate materials like silk, rayon, and wool. Additional charges apply for white, decorated, or oversized items.
Laundry Services
High-volume laundry services for shirts, pants, and household linens. We sort, wash, and fold items with attention to fabric care labels. Available for residential customers and businesses requiring uniform cleaning. Pricing varies based on item type and volume.
Alterations
Expert alteration services for hemming, seam adjustments, and zipper replacements. Our seamstresses handle simple repairs to complex modifications for pants, skirts, and coats. Prices start at $8.00 for basic hems and $16.60 for waist adjustments.
Free Pick-Up/Delivery
Complimentary pick-up and delivery available in Buffalo and surrounding areas. Service operates two days weekly per neighborhood, ensuring timely returns. Customers can schedule pickups online or by phone, with no additional fees for this service.
Specialized Services
Expert handling of wedding gowns, suede, leather, and area rugs. Our team uses specialized equipment to clean and preserve high-value items. Free storage available for seasonal garments. Quotes required for complex projects.
People
Terrence Lee
Co-Owner
Co-owner since 1979, Terrence Lee has expanded the business from 15 to over 50 employees through strategic acquisitions and operational improvements. He oversees daily operations and maintains quality standards across all locations.
Michael Lee
Co-Owner
Co-owner Michael Lee focuses on customer relations and community engagement. He has led the company's transition to modern services like free pick-up/delivery while preserving the family-owned ethos established in 1929.
Questions
What services does Big Four North East Cleaners offer?
We provide dry cleaning, laundry, alterations, linen rental, draperies, and specialized care for suede, leather, and wedding gowns. Free pick-up/delivery and same-day service are also available.
Do you offer free pick-up and delivery?
Yes, we offer free pick-up and delivery in Buffalo and surrounding areas two days weekly. Use our online form to inquire about coverage in your neighborhood.
How are prices determined for dry cleaning?
Base prices start at $4.20 for shirts and $9.00 for pants. Additional charges apply for silk, rayon, white, or decorated items. Call 716-692-2928 for detailed quotes.
Are there specialized services for delicate items?
Yes, we clean wedding gowns, area rugs, and delicate fabrics like silk and rayon. Our technicians use specialized solvents and techniques to ensure proper care.
What are your business hours?
Most locations are open Monday–Friday 7:00 AM–6:00 PM and Saturday 8:00 AM–5:00 PM. Check individual locations for variations.
