Business Details
22 Years
experience
Your Trusted Carpet & Rug Cleaning Experts in Lebanon, TN
Benchmark Carpet Cleaning was founded in 2004 by Craig Finch and Christie Finch, leveraging over 19 years of industry expertise to deliver premium cleaning solutions. As a family-owned business, we prioritize personalized service and long-term client relationships, specializing in carpet cleaning, repair, hardwood floor maintenance, and upholstery care. Our proprietary 7-step process ensures thorough results, backed by a 14-day 100% satisfaction guarantee.We serve Lebanon, Mt. Juliet, Nashville, and surrounding Tennessee areas, combining technical precision with ethical practices to exceed customer expectations. Our commitment to transparency includes upfront pricing, no hidden fees, and comprehensive pre-inspection consultations.
Services
Carpet Cleaning
Carpet Repair
Hardwood Floor Cleaning
Area Rug Cleaning
Upholstery Cleaning
Dryer Vent Cleaning
Air Duct Cleaning
Details
- Year established: 2004
Highlights and features
- We offer 19 years of specialized expertise in carpet and floor care.
- Our 7-step cleaning process guarantees thorough, residue-free results.
- 14-day 100% satisfaction guarantee on all services performed.
- Transparent pricing with no hidden fees or upselling tactics.
- Family-owned business prioritizing personalized service and community trust.
What people say
Best in Wilson County
Exceptional service quality
Thorough cleaning process
Reliable customer communication
14-day satisfaction guarantee
Services
Carpet Cleaning
Our 7-step carpet cleaning process includes pre-inspection, pre-vacuuming, furniture moving, enzyme pre-treatment, low-moisture shampooing, pile lifting, and post-inspection. We use non-residue solutions with included deodorizer and protection, ensuring carpets dry within 2-3 hours. Our technicians address pet stains with specialized enzyme treatments while maintaining manufacturer warranties through proper protection reapplication.
Carpet Repair
We specialize in repairing pet-damaged carpets using donor patches from closets or leftover materials. Our techniques blend new patches with existing wear patterns through fiber manipulation. We provide honest assessments before repairs, showing photos of previous work to set realistic expectations. Services include seam sealing, nap matching, and color blending for nearly invisible results.
Hardwood Floor Cleaning
Our non-abrasive hardwood cleaning removes embedded dirt without sanding. Using pH-balanced solutions, we clean to the existing finish then polish for renewed luster. The process preserves floor integrity while eliminating wear patterns caused by tracked-in contaminants. No furniture removal required, with typical drying times under 3 hours.
Area Rug Cleaning
Hand-cleaning process for oriental and synthetic rugs includes color-fast testing, deep vacuuming, and dry foam shampooing. We use nylon brushes and pile lifters to restore texture, with optional off-site cleaning for heavily soiled rugs. Our technicians identify handmade vs. machine-made rugs to apply appropriate cleaning methods while preserving fiber integrity.
Upholstery Cleaning
Five-step upholstery cleaning involves fabric testing, vacuuming, spot treatment, and dry foam shampooing. We use method-specific tools for different materials, including hot water extraction for deep stains. Cushions are repositioned for optimal drying, which typically completes within 5 hours. Our process removes embedded soils while maintaining fabric colorfastness and texture.
People
Craig Finch
Owner/Operator
With 19 years of industry experience, Craig Finch leads technical operations and quality control. He developed the company's 7-step cleaning methodology and personally trains all technicians to maintain service standards. His expertise spans carpet chemistry, fiber restoration, and equipment innovation.
Christie Finch
Co-Owner
Christie Finch manages client relations and operational logistics. She ensures service consistency across all projects and maintains the company's customer satisfaction guarantee. Her background in business administration supports efficient service delivery and client communication.
Ashley
Senior Technician
As a long-term team member, Ashley specializes in carpet repair and upholstery cleaning. She trains new staff on field procedures and performs quality checks during service calls. Her hands-on experience ensures technical excellence in every customer interaction.
Questions
What services do you offer?
We provide carpet cleaning, repair, hardwood floor cleaning, area rug cleaning, upholstery cleaning, dryer vent cleaning, and air duct cleaning services.
Do you offer a satisfaction guarantee?
Yes, we provide a 14-day 100% satisfaction guarantee on all completed services.
How do you handle pet odor removal?
We use enzyme treatments for surface-level pet stains and offer deep extraction for severe cases, though results may vary depending on damage extent.
Are your cleaning methods safe for children and pets?
Our solutions are non-toxic and safe for households with children and pets when used as directed.
How long does carpet cleaning take?
Typical cleaning takes 2-3 hours with full drying time, including furniture moving and protective treatments.
Do you service commercial properties?
Yes, we offer the same comprehensive cleaning services for both residential and commercial clients.
