Business Details
37 Years
experience
Trusted Commercial & Residential Cleaning Services in Washington, IL
At Personal Touch Service Solutions, we have spent over 36 years building trust through quality work, honest relationships, and a commitment to treating every client and property with respect. Founded in 1989 as a one-woman cleaning service, we have grown into a respected company known for integrity, craftsmanship, and long-standing client relationships. Our expertise spans janitorial care, natural stone maintenance, masonry repair, and concrete restoration, with specialized knowledge in historic preservation using lime mortars.Our team combines decades of hands-on experience with a client-centered approach, ensuring every project is executed with precision and care. We prioritize long-term relationships over short-term gains, delivering solutions that reflect our values of accountability, communication, and responsibility. From daily cleaning to complex restoration projects, we bring the same dedication to excellence that has defined our work since our founding.
Services
Janitorial Services
Carpet Cleaning
Natural Stone Maintenance
Masonry Repair
Concrete Repair
Details
- Year established: 1989
Highlights and features
- We offer 36 years of experience in cleaning and restoration services.
- Our technicians provide specialized techniques for stone, masonry, and concrete.
- Low employee turnover ensures consistent, reliable service quality.
- We guarantee honest pricing with no upsells or hidden fees.
- Free consultations include personalized project planning and budget analysis.
What people say
Exceptional work
Trustworthy team
Attention to detail
Long-term partnership
Quality results
Services
Janitorial Services
We provide comprehensive daily janitorial care for commercial properties, including restroom sanitation, floor maintenance, and trash removal. Our teams ensure consistent cleanliness and hygiene standards across offices, retail spaces, and industrial facilities. With attention to detail and scheduled service plans, we help businesses maintain professional environments that reflect their brand values.
Natural Stone Maintenance
Our specialists restore and protect natural stone surfaces like marble, travertine, and granite through deep cleaning, polishing, and sealing. Using micro-abrasive compounds and pH-neutral solutions, we remove etching while preserving material integrity. This service extends the lifespan of countertops, flooring, and architectural features in both residential and commercial settings.
Masonry Repair
We repair spalling brick, repoint mortar joints, and restore historic masonry structures using traditional lime-based materials. Our technicians match original mortar colors and textures to maintain aesthetic continuity. This service addresses water infiltration issues while reinforcing structural stability for chimneys, walls, and facades.
Concrete Repair
We address spalling, cracking, and surface wear on concrete driveways, sidewalks, and foundations. Our process includes pressure washing, crack sealing, and applying professional-grade sealants. This service prevents further deterioration from freeze-thaw cycles and chemical exposure, enhancing durability and appearance.
Carpet Cleaning
Our truck-mounted extraction systems deep-clean carpets and upholstery, removing embedded dirt and allergens. We use eco-friendly solutions safe for homes and businesses. This service includes spot treatment, deodorizing, and protective coating applications to maintain fabric integrity between cleanings.
People
Joyce Harris
Founder & President
Founded the company in 1989 and has led its growth into a trusted service provider. Specializes in historic masonry restoration and client relationship management. Brings hands-on expertise across all service divisions.
Chris Pacey
Director of Stone Restoration & Field Services
Co-founded the stone restoration division in 1999. Provides on-site estimates and oversees technical execution of stone and tile projects. Known for combining craftsmanship with client communication.
Tom Olmstead
Masonry Division Manager
Leads masonry operations with decades of construction experience. Specializes in structural repairs and historic restoration. Maintains quality standards while delivering cost-effective solutions for complex projects.
Questions
Do you provide references for similar projects?
Yes, we can provide client references upon request to demonstrate our track record of successful projects.
What differentiates your services from competitors?
Our 36 years of experience, low employee turnover, and personalized approach ensure consistent, reliable service delivery.
Do you offer free estimates?
Yes, all service divisions provide free consultations with detailed project planning and budget analysis.
Can you handle specialized stone restoration?
Our technicians specialize in marble, travertine, and granite restoration using professional-grade polishing compounds.
Do you serve residential clients?
Yes, we offer post-construction cleaning, tile restoration, and specialized services for homes and estates.
How do you address masonry water damage?
We perform tuckpointing and mortar replacement to prevent water infiltration in brick and stone structures.
