Business Details
50+ Years
experience
Emergency
services
Trusted Carpet & Rug Services in Tonawanda, NY
Master Rug Cleaners has been a family-owned and operated business since 1945, serving Western New York with expertise in carpet cleaning, rug sales, and flooring solutions. Our legacy began when James Masters acquired Wolf's Renovations, establishing a commitment to industry-leading standards through advanced equipment and cleaning methodologies. As members of The National Institute of Rug Cleaning (NIRC), we uphold rigorous professional standards while passing generational knowledge through three family generations. We specialize in residential and commercial carpet cleaning, marine flooring services, and flooring installations, utilizing Butler Steam Cleaning Equipment and 3M Scotch Guard for optimal results.Our team provides emergency flood extraction, pet odor control, and custom rug repairs, serving clients from our Tonawanda showroom stocked with Shawmark, Mannington, and Lexmark products. With over 75 years of combined experience, we maintain flexible scheduling for commercial clients and offer in-home services across Western New York. Our reputation for exceptional customer service is reflected in numerous testimonials praising our attention to detail, reasonable pricing, and ability to restore carpets to like-new condition.
Services
Carpet Cleaning
Rug Sales
Flooring Installation
Marine Carpet Cleaning
Furniture Cleaning
Details
- Year established: 1945
Highlights and features
- We offer 75+ years of combined experience in carpet cleaning and flooring solutions
- Our family-owned business maintains generational expertise through three leadership generations
- We are certified members of The National Institute of Rug Cleaning (NIRC)
- We use state-of-the-art Butler Steam Cleaning Equipment and 3M Scotch Guard technology
- Our team provides 24/7 emergency flood extraction services for urgent needs
Associations and certifications
- National Institute of Rug Cleaning (NIRC)
What people say
Brand new appearance
Professional courtesy 5 star
Best job ever
Highly recommend
Perfect results
Services
Carpet Cleaning
Our professional carpet cleaning services utilize advanced Butler Steam Cleaning Equipment to remove deep-seated dirt and stains. We offer both in-home and in-shop cleaning for residential and commercial clients, including pet odor elimination and fire damage restoration. With 75 years of experience, our technicians ensure thorough cleaning that extends carpet lifespan while maintaining indoor air quality.
Rug Sales
We offer a comprehensive selection of top-brand floor coverings including Shawmark, Mannington, and Lexmark products. Our showroom features carpets, rugs, and specialty marine flooring options for residential and commercial applications. Customers receive expert guidance in selecting appropriate materials matched to their lifestyle needs and budget requirements.
Flooring Installation
Our installation services cover ceramic, tile, vinyl, laminate, and hardwood flooring options. We provide complete replacement solutions when cleaning is insufficient, with professional measurement and fitting services. The same quality standards applied to our cleaning services extend to all installation projects across Western New York.
Marine Carpet Cleaning
Specialized marine carpet cleaning and deck installation services address the unique challenges of boat environments. Our technicians use marine-specific cleaning solutions to eliminate saltwater stains and odors while restoring cockpit mats and swim platform surfaces to like-new condition.
Furniture Cleaning
We provide comprehensive furniture cleaning services for residential and commercial clients, including spot removal and odor control. Our technicians clean cushions, upholstery, and other fabric surfaces using gentle yet effective methods that preserve material integrity while eliminating embedded contaminants.
People
James Masters
Founder
Established the business in 1945 after acquiring Wolf's Renovations, setting industry standards through equipment innovation and NIRC membership. Laid the foundation for three generations of family leadership.
Robert Masters
Former Owner
Co-managed the business with David Masters during the 1970s, maintaining quality standards while expanding service capabilities. Transferred operational knowledge to the third generation.
David Masters
Former Owner
Shared leadership responsibilities with Robert Masters, ensuring continuity of service excellence. Instrumental in transitioning operations to the third generation while maintaining customer relationships.
Jeffrey Masters
Current Owner
Third-generation leader continuing family tradition since 2000s. Maintains high standards while adapting to modern cleaning technologies. Directly oversees daily operations and customer service protocols.
Tom
Service Technician
Experienced technician providing on-site cleaning services. Recognized in customer reviews for professional demeanor and attention to detail during residential and commercial service calls.
Questions
What carpet cleaning methods do you use?
We use Butler Steam Cleaning Equipment and specialized solutions for deep cleaning, along with 3M Scotch Guard for protective treatments.
Do you offer emergency cleaning services?
Yes, we provide 24/7 emergency flood extraction services for urgent water damage situations.
Can you clean specialty rugs?
We clean and repair oriental rugs, Persian rugs, and marine-specific carpeting at our Tonawanda facility.
Are financing options available?
Financing is available for major flooring replacement projects - contact our office for details.
What are your service hours?
Regular hours are Monday-Friday 8:30 AM-5:00 PM, Saturday 9:00 AM-2:00 PM, with emergency services available outside these times.
Do you service commercial properties?
Yes, we offer commercial carpet cleaning, furniture maintenance, and flooring installation with flexible scheduling options.
