Business Details
50+ Years
experience
Emergency
services
Your Trusted Partner for Carpet & Rug Cleaning in Raleigh
Ace Rug has been a trusted name in carpet and rug care since 1959. Founded by James Reynolds Sr., our family-owned business has built a legacy of excellence through six decades of service. We specialize in comprehensive solutions including professional carpet cleaning, rug cleaning, upholstery restoration, and repair services tailored to residential and commercial needs. Our expertise extends to advanced cleaning methods like truck-mounted hot water extraction, ensuring deep cleaning that meets manufacturer recommendations. With a commitment to quality, we handle delicate oriental rugs with hand-washing techniques while maintaining strict quality control through owner-led final inspections.Our BBB-accredited team combines generational knowledge with modern techniques to deliver reliable, ethical service. We prioritize customer satisfaction through transparent communication, personalized attention, and proven results that have earned us thousands of positive reviews. As active members of the Raleigh community, we take pride in offering both emergency stain removal and scheduled maintenance services to preserve the longevity and appearance of your flooring investments.
Services
Carpet Cleaning
Rug Cleaning
Upholstery Cleaning
Rug Repair
Carpet Installation
Steam Cleaning
Dry Cleaning
Pet Stain Removal
Stain Removal Guide
Emergency Cleaning
Details
- Year established: 1959
Highlights and features
- We offer 60+ years of specialized carpet and rug cleaning expertise
- Our family-owned business maintains owner-led quality control
- We implement manufacturer-recommended hot water extraction methods
- We provide customized cleaning solutions for unique flooring needs
- Our technicians handle delicate oriental rugs with hand-washing techniques
Associations and certifications
- BBB
What people say
5-Star Reputation
Family-Owned
Excellent Service
Reliable
Outstanding Service
Services
Carpet Cleaning
Our truck-mounted hot water extraction method removes deep-seated dirt and allergens while maintaining carpet integrity. This steam cleaning process follows manufacturer guidelines for optimal fiber care. We combine pre-treatment analysis with pH-balanced rinsing to extend carpet lifespan and improve indoor air quality through thorough soil removal.
Rug Cleaning
Specialized cleaning for delicate rugs includes hand-washing techniques and controlled drying environments. Our in-plant process ensures individual attention for oriental, wool, and specialty rugs. We use eco-friendly solutions that preserve dyes and fibers while eliminating embedded contaminants through multi-stage soil removal protocols.
Upholstery Cleaning
Professional cleaning services restore fabric and leather upholstery using pet-safe solutions. Our technicians handle specialty materials like silk and suede with appropriate cleaning methods. We apply protective coatings to extend cleanliness duration while maintaining fabric breathability and texture integrity through targeted spot removal techniques.
Rug Repair
Comprehensive rug repair services address fringe replacement, binding restoration, and field damage. Our experts handle structural repairs while maintaining original aesthetics. We specialize in preserving antique rugs through careful material matching and traditional repair techniques that maintain value and extend usable lifespan.
Carpet Installation
New carpet installation services include expert measurement and power-stretching for durable results. We offer name-brand products with varied textures and durability ratings. Our installation process incorporates sub-floor preparation and transition solutions for both residential and commercial applications with rapid turnaround times.
People
Jim Reynolds Jr.
Owner
Second-generation owner with 40+ years in the business, taking leadership after his father's passing in 1982. Maintains hands-on quality control and continues family tradition of ethical service.
Jennifer Reynolds
Co-Owner
Active co-owner working alongside Jim Reynolds Jr. to maintain family values in daily operations. Ensures customer satisfaction through personalized service approach while managing business continuity.
Questions
What carpet cleaning methods do you recommend?
We use truck-mounted hot water extraction as recommended by Shaw Industries, combined with targeted pre-treatment and pH-balanced rinsing for optimal results.
Do you handle delicate oriental rug cleaning?
Yes, our in-plant process includes hand-washing techniques and controlled drying specifically for oriental and specialty rugs to preserve their integrity.
Are your cleaning solutions pet-safe?
All our products are environmentally safe and specifically formulated to be non-toxic for both pets and children in residential environments.
Do you offer emergency stain removal services?
We provide emergency cleaning services for urgent stain removal needs with prompt response times for critical situations like pet accidents or spills.
What areas do you service?
We serve the entire Triangle area including Raleigh, Durham, Cary, Apex, Morrisville, Wake Forest, Garner, Clayton, and Knightdale with pickup/delivery options.
Can you repair damaged rugs?
Our repair services handle fringe replacement, binding restoration, and field damage repairs for both antique and modern rugs using traditional techniques.
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