Business Details
42 Years
experience
Professional Rug, Carpet & Floor Cleaning Services in Knoxville, TN
Since 1984, Carr's Rug Cleaning has established itself as the premier provider of textile cleaning services in Knoxville and surrounding areas. Founded by Bob Carr, our company pioneered certified carpet and upholstery cleaning techniques in Tennessee, setting industry standards through continuous education and specialized training. Our team of certified technicians employs a meticulous, customized approach to address diverse flooring needs, from delicate Oriental rugs to commercial carpeting. With over 35 years of experience, we maintain a commitment to professionalism, utilizing advanced methods and eco-conscious cleaning agents to deliver exceptional results. Our multi-step process ensures thorough sanitization while preserving material integrity, supported by pickup and delivery services for client convenience.We serve residential and commercial clients across Knoxville, Maryville, Oak Ridge, and neighboring communities, prioritizing customer satisfaction through transparent communication and respect for every property. Our leadership in the National Institute of Rug Cleaning and Association of Rug Care Specialists underscores our dedication to industry excellence. From pet stain removal to natural stone care, our expertise extends to wood floor restoration, fiber protection, and allergen control. This combination of technical proficiency, decades of experience, and client-focused service has solidified our reputation as Knoxville's trusted flooring care specialists.
Services
Rug Cleaning
Carpet Cleaning
Upholstery Cleaning
Tile & Grout Cleaning
Natural Stone Care
Wood Floor Cleaning
Fiber Protector
Rug Pads
Details
- Year established: 1984
Highlights and features
- We offer pickup and delivery services for convenience
- Over 35 years of specialized flooring cleaning experience
- Multi-step cleaning process ensures complete sanitization
- Certified Rug Specialists on staff for expert care
- Technicians trained in advanced stain removal techniques
Associations and certifications
- Mid-South Professional Cleaners Association
- National Institute of Rug Cleaning
- Association of Rug Care Specialists (ARCS)
What people say
Exceptional results
Thorough cleaning process
Professional technicians
Reliable service
Effective stain removal
Services
Oriental Rug Cleaning
Our specialized Oriental rug cleaning combines traditional methods with modern technology to safely remove embedded dirt and stains. Technicians use pH-balanced solutions that protect delicate fibers while eliminating allergens and odors. Each rug receives individualized attention through our 12-step cleaning process, including hand-washing, air-drying, and fringe restoration, ensuring longevity and preserved appearance.
Carpet Cleaning
We employ truck-mounted steam cleaning systems that extract 99% of contaminants from carpet fibers. Our process includes pre-treatment for stain removal, hot water extraction at 240F, and rapid drying using industrial air movers. Commercial-grade protectors create lasting defense against future spills while maintaining carpet texture and color vibrancy.
Natural Stone Care
Our technicians clean and seal natural stone surfaces using non-acidic cleaners that preserve material integrity. Services include grout cleaning, honing for scratched surfaces, and impregnating sealer application. We address mineral deposits, etching, and discoloration while maintaining the stone's natural aesthetic and preventing future staining.
Upholstery Cleaning
We clean various upholstery fabrics using extraction methods that remove deep-seated dirt without oversaturation. Our process maintains fabric integrity through appropriate moisture levels and specialized cleaning solutions. Technicians address pet odors, food stains, and allergens while preserving fabric texture and colorfastness.
Wood Floor Cleaning
Our wood floor cleaning removes built-up residue while protecting finish layers. We use pH-neutral cleaners that won't damage protective coatings and employ gentle agitation techniques. Services include deep cleaning between boards, scratch repair, and application of protective finishes to maintain luster and prevent future wear.
People
Bob Carr
Owner
Founder and Certified Rug Specialist with 40+ years in textile cleaning. Former speech pathologist who revolutionized rug care in Tennessee. Leads industry education initiatives and maintains active roles in national cleaning associations.
Ben Knause
Operations Manager
Certified Rug Specialist with 20+ years at Carr's. Specializes in color restoration and advanced cleaning techniques. Former ARCS education committee member who oversees technician training and service quality assurance.
Marsha Browning
Office Manager
Manages client scheduling and operations since 2004. Known for exceptional customer service and organizational expertise. Maintains calm efficiency in coordinating service appointments and client communications.
Jay Carr
Senior Technician
Experienced technician with 20+ years of service. Recognized for meticulous attention to detail and quality workmanship. Handles complex cleaning challenges with precision while maintaining client property standards.
Dwayne Lamb
Senior Technician
Specializes in stone and wood floor restoration. Technical expert in sanitizing systems and odor removal. Combines mechanical expertise with customer-focused service delivery for comprehensive cleaning solutions.
Questions
What areas do you service?
We serve Knoxville, Maryville, Oak Ridge, Lenoir City, Loudon, Kingston, and surrounding East Tennessee communities for all our cleaning services.
Do you offer pickup and delivery?
Yes, we provide convenient pickup and delivery services for rugs and other items requiring specialized cleaning at our facility.
How often should carpets be cleaned?
Manufacturer recommendations and our experience suggest professional cleaning every 12-18 months for residential properties, with more frequent service for commercial spaces.
Are your cleaning methods safe for pets and children?
We use eco-friendly, non-toxic cleaning solutions that are safe for families and pets while maintaining powerful stain-removing effectiveness.
What certifications do your technicians hold?
Our team includes Certified Rug Specialists and Master Textile Cleaners with training from the Mid-South Professional Cleaners Association and Association of Rug Care Specialists.
How do you handle tough stains?
Our multi-step process combines specialized cleaning agents and advanced equipment to effectively treat various stain types while protecting fabric integrity.
